From the business goal to the work.
One front door. Advice before action. A person approves the important decisions. Specialist agents then carry out the work against the same records.
↓↓↓↓↓One source of truthBusiness records · Working instructions · Results and improvements
Human sign-off
A person approves the recommendation before important work is dispatched.
Illustrative architecture. A first workflow can be one job, one approval, and one place to check the result.
Multi-agent workflow
One coordinating agent assigns a customer request to specialists. Their results combine into one update instead of three separate handoffs.
↓↓Resolve the question
Check the account
Find the next opening
↓ Assigns the work. The agent follows the rules and permissions set for this workflow.
Lead qualification
A new lead is checked against your criteria. Sales receives the right opportunities while the rest follow a defined nurture path.
↓↓Qualified
Not yet ready
↓ Checks your criteria. The agent follows the rules and permissions set for this workflow.
Customer support
A support message gets a useful first response. Questions that need judgment go to a person with the context attached.
↓↓Common question
Needs judgment
↓ Reads the request. The agent follows the rules and permissions set for this workflow.