Frequently Asked Questions
Plain answers about AI and workflow improvement.
Start with the business problem, then choose the least complicated solution that can improve it.
Do I actually need AI?
Maybe not. If a simpler process, integration, or rule-based automation solves the problem, that may be the better answer.
What is an AI agent?
An AI agent is software that can work toward a defined goal, use approved tools and information, and take actions within the boundaries it is given.
What happens when AI gets something wrong?
The workflow should know when to stop, ask for help, or send the decision to a person.
How is orchestration different from automation?
Automation handles a repeatable action. Orchestration coordinates the people, systems, rules, and AI involved across a larger workflow.
Where should we start?
Start with one recurring workflow where time, information, or follow-up regularly gets lost.